Privacy Policy
Tooki is a logistics app-based service under "Sheevoot International Pvt Ltd." It is used by:
● Customers
● Drivers
● Labour
This Privacy Policy sets out how TOOKI uses and protects any information you provide when using our website/mobile application for Customers and Driver Partners. This Privacy Policy is an electronic record between you and TOOKI under the Information Technology Act, 2000, together with the Rules framed from time to time.
Your Privacy Matters to Us
Your privacy is important to Sheevoot International Private Limited (the "Company," "we," "TOOKI," or "us"). This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, disclosure, and protection of your information when you use our website located at https://teslatooki.com/, or the TOOKI mobile applications named TESLATOOKI and TOOKI Delivery Driver App (collectively, "TESLATOOKI apps"). It is applicable to all users, including customers/service recipients and drivers.
Acceptance of Terms
By using the TOOKI Apps and the Services, you agree and consent to the collection, transfer, use, storage, disclosure, and sharing of your information as described in this Policy. If you do not agree with the Policy, please do not use or access the TOOKI Apps.
TESLATOOKI may update this policy from time to time by updating this page. The current version of this policy is effective from 15 JULY, 2024. You should check this page periodically to ensure that you are happy with any changes.
What We Collect
We may collect the following information:
● Name and job title.
● Contact information including email address.
● Demographic information such as postcode, address, mobile number, login name, preferences, and interests.
● Information necessary to process your requests and complete forms for future transactions (e.g., phone number, address, email, billing information, invoices, etc.).
● Other information relevant to customer surveys and/or offers.
● App install, uninstall, and other installed apps information.
For Driver Partners, we may also collect:
● Location details, profile picture, copies of government identification documents, vehicle-related documents (e.g., insurance, pollution certificate), bank account details, utility bills, registration certificate, driving license, etc.
● Call and SMS details shared with customers while providing services.
● Background check and identity verification information.
● Contact list stored in the phone for referral program participation (with consent).
How We Use the Information
We require this information to understand your needs and provide better service. Specific uses include:
● Internal record keeping.
● Improving our services.
● Allowing you to use services on the Tooki Apps.
● Processing payments and performing ancillary services.
● Responding to comments, reviews, and questions.
● Communicating important notices and changes.
● Tracking order status, processing, and delivery.
● Sending promotional emails, SMSs, and voice calls about new products, special offers, and other relevant information.
● Contacting you for market research purposes.
● Customizing the website according to your interests.
Security
We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures in accordance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 ("IT RSP Rules") to safeguard and secure the information we collect online.
Disclosure
We may disclose certain personally identifiable information to third-party service providers under contracts to:
● Personalize the Tooki Apps for you.
● Perform behavioral analytics.
● Support our services, such as payment processing entities, marketing partners, research firms, and other service providers or business partners.
● Share with academic partners for research purposes.
● Governmental agencies, enforcement agencies, or other companies assisting us in compliance with applicable laws.
Prohibited Activities
As per Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you shall not host, display, upload, modify, publish, transmit, store, update, or share any information that:
● Belongs to another person without their consent.
● Is defamatory, obscene, pornographic, invasive of privacy, insulting, or harassing.
● Infringes on intellectual property rights.
● Violates any law.
● Contains software viruses or any other computer code designed to interrupt, destroy, or limit functionality.
Non-compliance may result in termination of access or usage rights.
Withdrawal or Non-Provision of Data
You have the option not to provide data or to withdraw your consent for data collection. If you wish to withdraw consent, contact us in writing. Note that this may affect the provision of services.
Cookies
We use cookies to analyze web traffic and improve our website. Cookies allow web applications to tailor their operations to your needs. You can choose to accept or decline cookies. Declining cookies may affect your use of the website and Tooki Apps.
Links to Other Websites
Our website may contain links to other websites of interest. We do not have control over these websites and are not responsible for the protection and privacy of any information you provide while visiting such sites. We recommend reviewing the privacy statements of any third-party websites.
Contact Us : office@sheevoot.com
For any questions regarding this privacy policy or to report a breach, contact us using the information on the support page.
Grievance:
Legal Team :
TESLATOOKI LOGISTICS SERVICES
SHEEVOOT INTERNATIONAL PRIVATE LIMITED,
2ND FLOOR KENGERI METRO STATION,
RAILWAY FLY OVER, 1ST STAGE MAGADI OUTER RING ROAD, KENGERI,
BENGALURU 560060, India
Email: support@teslatooki.com
Time: Monday to Friday (10 a.m. to 6 p.m.)
For service-related queries, email us at office@sheevoot.com.